What do I do when my purchase hasn't arrived?

Introduction

Purchasing ranks or items from the SkyVoids Minecraft server store is typically a smooth process. However, occasionally, there might be delays or issues with the delivery of your purchase. This guide will walk you through the steps to take if your purchase hasn't arrived as expected.

Steps to Take

Step 1: Wait for 15 Minutes

After making a purchase, it's important to allow up to 15 minutes for the transaction to process and the item or rank to be delivered to your account.

Step 2: Open a Support Ticket

If your purchase still hasn't arrived after 15 minutes, you should open a support ticket on the SkyVoids website. Follow these steps:

  1. Navigate to the Support Page: Visit the SkyVoids website and go to the support section. You can find this by navigating to this link.
  2. Select Purchase Support: Once on the support page, click on the Purchase Support category to create a ticket related to your missing purchase.
  3. Submit Your Ticket: Provide all necessary details about your purchase, including your username, the item or rank you purchased, and any transaction IDs or receipts you have. This information will help the support team resolve your issue quickly.

Step 3: Wait for a Response

An administrator should address your ticket within 24 hours. Please be patient during this time as the team works to resolve your issue.

If your purchase still hasn't been resolved after 24 hours, you should contact a member of management directly. This can typically be done through the server's Discord or by finding contact information on the SkyVoids website.

SkyVoids has a strict no refund policy. Once a purchase is made, it cannot be refunded. Attempting a chargeback on your purchase will result in a permanent blacklist from the SkyVoids network. This means you will no longer be able to access any part of the server.

By following these steps, you can ensure that any issues with your SkyVoids purchases are addressed promptly and effectively.

Last Updated: 25 June 2024 22:14

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